Shipping policy
SHIPPING POLICY
Effective Date: 2 May 2026
This Shipping Policy applies to all purchases made through the Say It Savage website and online store.
By placing an order with Say It Savage, you acknowledge and agree to this Shipping Policy.
1. Order Processing
All Say It Savage apparel is made to order through our fulfilment partner, Printful.
Because each product is manufactured specifically for your order, production begins only after payment has been successfully received and your order has been confirmed.
Most orders are processed within 2–7 business days.
Processing times may vary due to:
- Product availability
- Order volume
- Seasonal demand
- Public holidays
- Supplier delays
- Quality control requirements
- Unforeseen operational circumstances
Processing times are estimates only and are not guaranteed.
2. Shipping Destinations
Say It Savage currently ships to customers worldwide.
Shipping availability may vary depending on:
- Carrier availability
- Import restrictions
- Sanctions or trade restrictions
- Regional service disruptions
We reserve the right to limit or refuse shipping to certain destinations at any time.
3. Shipping Timeframes
Estimated delivery times begin after production has been completed.
Typical shipping estimates:
Australia
Estimated delivery: 2–10 business days
New Zealand
Estimated delivery: 5–15 business days
United States and Canada
Estimated delivery: 5–20 business days
Europe and United Kingdom
Estimated delivery: 5–20 business days
Rest of World
Estimated delivery: 7–30 business days
These timeframes are estimates only and may vary.
Delivery dates are not guaranteed.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Package weight
- Product type
- Carrier availability
Applicable shipping charges will be displayed before payment is completed.
5. Tracking Information
Where available, tracking information will be provided by email once your order has been shipped.
Tracking updates are provided by third-party carriers and may occasionally be delayed or inaccurate.
6. Customs, Duties, and Import Taxes
International orders may be subject to:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Local government charges
These charges are determined by your local customs authority and are the sole responsibility of the customer.
Say It Savage is not responsible for:
- Customs delays
- Customs inspections
- Import charges
- Seized shipments
- Additional border-related fees
7. Incorrect Shipping Information
Customers are solely responsible for ensuring shipping details are accurate at checkout.
If an order is returned due to:
- Incorrect address
- Incomplete address
- Failed delivery attempts
- Refused delivery
- Unclaimed parcels
The customer may be required to pay additional shipping fees before the order can be re-shipped.
Refunds are not guaranteed in these circumstances.
8. Lost, Delayed, or Missing Shipments
If your order appears delayed, lost, or missing, please contact us at:
We may investigate with:
- Shipping carriers
- Fulfilment partners
- Logistics providers
Carrier investigations may take time.
A replacement, store credit, or refund may be offered where appropriate and in accordance with our Returns and Refund Policy.
9. Marked as Delivered but Not Received
If tracking shows your order as delivered but you have not received it, we recommend:
- Checking your mailbox, parcel locker, or safe place
- Checking with household members or neighbours
- Contacting your local delivery carrier
If the parcel remains missing, contact us within 14 days of the delivery scan.
10. Split Shipments
Some orders containing multiple products may be shipped separately depending on:
- Product availability
- Production location
- Carrier routing
- Fulfilment logistics
Separate tracking numbers may be provided.
11. Shipping Delays Beyond Our Control
Say It Savage is not responsible for shipping delays caused by:
- Postal carriers
- Customs authorities
- Border inspections
- Weather events
- Natural disasters
- Industrial action
- Government restrictions
- Force majeure events
12. Damaged Shipments
If your order arrives visibly damaged, please contact us within 14 days of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
Claims are assessed in accordance with our Returns and Refund Policy.
13. Contact Us
Say It Savage
Queensland, Australia
Email: sayitsavage@gmail.com