SHIPPING POLICY

Effective Date: 2 May 2026

This Shipping Policy applies to all purchases made through the Say It Savage website and online store.

By placing an order with Say It Savage, you acknowledge and agree to this Shipping Policy.

Shipping Policy

Last Updated: 7 July 2026

At Say It Savage, every product is made especially for you once your order is placed. This means your purchase isn't sitting on a warehouse shelf waiting to be shipped—it's created specifically for you.

This approach helps reduce waste while allowing us to offer a wider range of products without overproducing inventory.

By placing an order with Say It Savage, you agree to the terms of this Shipping Policy.

1. Order Processing

All Say It Savage products are made to order.

Once your order has been placed and payment has been successfully received, your order is sent into production.

Production times vary depending on:

The product ordered
Current order volume
Seasonal demand
Public holidays
Supplier availability
Quality control processes
Other operational factors outside our control

Because every item is made to order, production begins only after your purchase has been confirmed.

Production time estimates are provided as a guide only and are not guaranteed.

2. Shipping Destinations

Say It Savage proudly ships to customers worldwide.

Shipping availability may vary depending on:

Carrier availability
Import restrictions
Customs requirements
Regional service disruptions
Other shipping limitations

We reserve the right to limit or refuse shipping to certain destinations where delivery is unavailable or impractical.

3. Production & Delivery

As every product is made to order, delivery timeframes vary depending on:

The product(s) ordered
Production requirements
Fulfilment location
Shipping destination
Carrier availability
Seasonal demand

Once your order has been fulfilled and dispatched, you'll receive a shipping confirmation email containing your tracking information.

Where supported by the shipping carrier, tracking updates may also include an estimated delivery date.

Please note that all delivery timeframes are estimates only and cannot be guaranteed.

If you require an order by a specific date, we recommend contacting us before placing your order. While we'll always do our best to assist, we cannot guarantee delivery by a particular deadline.

4. Shipping Costs

Shipping costs are automatically calculated at checkout based on:

Destination
Products ordered
Package weight
Available shipping methods

All shipping charges are displayed before payment is completed.

5. Tracking Your Order

Once your order has been shipped, you'll receive a confirmation email containing your tracking information.

Tracking updates are provided by third-party shipping carriers and may occasionally be delayed, unavailable, or inaccurate while parcels are in transit.

6. Customs, Duties & Import Taxes

International orders may be subject to:

Customs duties
Import taxes
VAT
Brokerage fees
Other government charges

These charges are determined by your local customs authority and are the responsibility of the customer.

Say It Savage is not responsible for:

Customs delays
Customs inspections
Import charges
Seized shipments
Additional border-related fees

7. Incorrect Shipping Information

Customers are responsible for ensuring their shipping details are accurate before completing their purchase.

If an order is returned due to:

An incorrect or incomplete address
Failed delivery attempts
Refused delivery
An unclaimed parcel

Additional shipping charges may apply before the order can be resent.

Refunds are not guaranteed in these circumstances.

8. Lost, Delayed or Missing Shipments

If your order appears significantly delayed or you believe it has been lost in transit, please contact us at hello@sayitsavage.com.

We'll work with our fulfilment and shipping partners to investigate the issue.

Where appropriate, a replacement, store credit, or refund may be offered in accordance with our Returns & Refund Policy.

Please note that carrier investigations can take time to complete.

9. Marked as Delivered but Not Received

If your tracking information shows your parcel has been delivered but you haven't received it, we recommend:

Checking around your property and any safe delivery locations.
Checking with household members or neighbours.
Contacting your local delivery carrier.

If you're still unable to locate your parcel, please contact us within 14 days of the delivery notification.

10. Split Shipments

Orders containing multiple products may arrive in separate shipments.

This is because products may be manufactured at different fulfilment facilities or shipped separately to provide the fastest available delivery.

Where applicable, separate tracking numbers will be provided.

11. Delays Beyond Our Control

While we work hard to deliver every order as quickly as possible, delays may occasionally occur due to circumstances outside our control, including but not limited to: